NACAMS frequently asked question (FAQ) page

Can a NACAMS policy include coverage for spouses or employees?
Unfortunately, no. NACAMS provides insurance for the individual practitioner and may not be extended to spouses or employees.

Is it possible to have my policy under my business’s name?
Your policy must be listed under your name as the individual practitioner. However, if you are a sole proprietor, your business name will still be covered. If you operate as a corporation or partnership, you may also list your business as an additional insured.

Are certain practices or types of cases not covered by my NACAMS policy?
A NACAMS policy will not cover invasive practices, such as acupuncture, nor will it cover colonic educators. Herbal counseling and use of T-bars are also not covered. The policy will not provide coverage for charges of sexual harassment or transmission of an STD/HIV.

What action do I take if I have a claim?
Call NACAMS at 1-800-222-1110 and report the event as soon as you possibly can. We will immediately send you a claim form to fill out.

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I have stopped practicing. Am I still covered?
If your policy was in effect at the time of an incident, you will be covered by our policy. All professional or product liability claims must be reported within two years after your policy expires.

I have lost my documentation of coverage. What should I do?
Just contact us and we will mail you a new copy. Your confirmation of coverage is evidence that you have liability insurance coverage. We strongly suggest that you keep your confirmation of coverage in a secure location.

Can get a refund if I cancel my policy?
No. When you enroll with NACAMS, you immediately enter the system and a certificate is instantly emailed to you, so our policy is nonrefundable.

What is NACAMS’ privacy policy?
NACAMS understands the importance of clients’ privacy and takes protection of their privacy seriously. NACAMS has adopted the following Privacy Policy that applies to client information that is gained through the natural course of business:

1. Acquiring Information.  We only gather client information that is either required by law or otherwise needed to provide top service to our clients.
2. Your Privacy and NACAMS Employees. Our employees recognize the importance of your privacy. Only select employees who require your information to perform their jobs effectively will have access to your client information.
3. Security Standards. NACAMS’ access to sensitive information is consistent with legal requirements, protected by the appropriate technological safeguards, and used for the demands of customer service.
4. Third-Party Disclosure. We provide individually-identifiable information about consumers to third parties only if ordered to do so by a legal authority, if consent of the consumer has been expressly given, or if it is needed to provide customer service.

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We will remind you when your insurance is about to expire.